Refund policy
Return and Refund Policy
Last Updated: August 2026
At My Bottle Art, we take great care in checking and securely packing every product before dispatch. Since our products are made of glass, customers are requested to carefully inspect the package at the time of delivery.
Damaged or Broken Glass Products
Our products are made of glass and must be handled carefully.
If the package or product is visibly broken, shattered, cracked, or severely damaged at the time of delivery, please do not accept the shipment from the delivery partner.
Please refuse the damaged shipment immediately and contact us with your Order ID and, where possible, photographs or video of the damaged package.
If visible transit damage was apparent at delivery but the shipment was accepted, a return or exchange for that visible transit damage may ordinarily not be accepted, subject to applicable consumer law.
Return & Exchange Eligibility
Returns or exchanges are not available simply because of a change of mind, personal preference, or because the customer no longer wants the product.
A return, replacement, exchange, or other appropriate remedy may be considered if:
- You received the wrong product.
- The product is materially different from what you ordered.
- The product has a genuine manufacturing defect.
- The product is damaged in circumstances eligible under this policy.
Please contact us as soon as possible after delivery if you discover an eligible issue.
Product Appearance
We aim to deliver the product as displayed and described on our website.
Minor differences caused solely by lighting, photography, screen brightness, or display settings may occur and are not necessarily considered product defects.
Video Call Verification
For eligible return or exchange requests, My Bottle Art may require a video call verification before approving the request.
During verification, you may be asked to show the product, packaging, defect/damage, and other relevant details.
Approval of a return, replacement, exchange, or refund will be subject to verification of the claim and applicable consumer law.
How to Raise a Request
Please contact us with:
- Order ID
- Registered phone number/email
- Clear photographs of the product
- Photographs of the packaging
- Video showing the issue, if requested
- Description of the problem
Exchange / Replacement
Once an eligible claim has been verified and approved, we may arrange an exchange or replacement subject to availability.
If the same product is unavailable, we may offer an alternative product, store credit, or refund, as applicable.
Refunds
Where a refund is approved, it will be processed using an available payment method.
The time required for the amount to reflect in your account may depend on your bank or payment provider.
Non-Returnable Cases
Subject to applicable consumer law, we generally do not accept returns/exchanges for:
- Change of mind
- Used products
- Products broken or damaged after delivery due to customer mishandling
- Accidental damage caused by the customer
- Damage caused by improper use, cleaning, or storage
- Customized/personalized products except where defective, incorrect, or otherwise eligible under law
- Requests where required evidence or verification cannot establish the claimed issue
Cancellation
Please contact us as soon as possible if you want to cancel an order.
Once an order has been packed, dispatched, or handed over to the courier partner, cancellation may not be possible.
Contact
My Bottle Art
Website: mybottleart.in
Email: mybottleart1@gmail.com
Phone/WhatsApp: +91 78870 24543