Refund policy

Return & Exchange Policy

Last Updated: August 2026

At My Bottle Art, we take great care in packing and delivering our products safely. Please note that our products are primarily made of glass and are fragile in nature. We request customers to carefully check their order at the time of delivery.

Glass Product & Damage Policy

Since My Bottle Art products are made of glass, there is a possibility of breakage or damage during transportation despite secure packaging.

If you notice that the parcel or product is broken, cracked, or visibly damaged at the time of delivery, please refuse to accept the order from the delivery partner.

Please inform our customer support team immediately after refusing the delivery.

If a visibly broken or damaged product is accepted from the delivery partner without reporting or refusing it at the time of delivery, we generally will not accept a return, refund, or exchange request for transit breakage afterward, except where otherwise required under applicable law.

Exchange Only

For eligible and verified damaged, defective, or incorrect product claims, we offer an exchange/replacement only.

We generally do not provide refunds for such cases.

If the same product is unavailable for replacement, our team will contact you and provide an appropriate resolution in accordance with applicable law.

Wrong or Defective Product

If you receive a product that is different from what you ordered or has a manufacturing defect, please contact us within 48 hours of delivery.

Please provide:

  • Your Order ID

  • Clear photos/videos of the product

  • Photos of the packaging

  • An unboxing video, where available

After verification, an eligible product will be exchanged/replaced.

Product Appearance

At My Bottle Art, we make every effort to ensure that the product you receive is the same as shown on our website.

What you see is what you get. Product design, shape, style, and overall appearance will be as displayed in the product images and description on our website.

No Return for Change of Mind

We do not accept returns or exchanges if:

  • You change your mind after receiving the product.

  • You no longer need or want the product.

  • You ordered the wrong size, design, color, or quantity.

  • The product does not match your personal preference.

Please check all product images, descriptions, dimensions, and specifications carefully before placing your order.

Non-Returnable Products

Products will generally not be eligible for return or exchange if:

  • The product has been used.

  • The product was damaged after delivery due to mishandling.

  • The product has been accidentally broken by the customer.

  • The product is customized or personalized.

  • The product was purchased under a final-sale or clearance offer, except where otherwise required by applicable law.

  • A visibly damaged glass product was accepted from the delivery partner without reporting/rejecting the delivery.

Cancellation Policy

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation may not be possible.

Please contact us as soon as possible with your Order ID if you wish to request cancellation.

Exchange Shipping

For an approved exchange due to a verified wrong, defective, or eligible damaged product, My Bottle Art will bear the applicable replacement shipping cost.

Please do not send any product back to us without receiving confirmation and instructions from our customer support team.

Contact Us

For any return, damage, exchange, or order-related queries, please contact:

My Bottle Art
Website: mybottleart.in
Email: mybottleart1@gmail.com
Phone: +91 78870 24543

Please keep your Order ID ready when contacting us so we can assist you quickly.